15/F Valero Telepark,
111 Valero St.,
1200 Makati City
To whom it may concern:
One of our accounts have been charged Php 3,157 for browsing the internet thus the total charge for the billing period May 26, 2010 to June, 23, 2010 amounted to Php 4,554.75. We already talked with the assignee of this account regarding this matter and he said that he certainly doesn't use his cellphone for browsing the internet.
We coordinated with one of your customer service agents to determine the cause of this sky high charges but they couldn’t give us the details on his usage of the internet. In line with this, we would like to request for the details of the GPRS charges of the following account so we would know if we really have to pay for it:
Account Number: 5661234567890I am looking forward to your immediate response and action on this matter. Thank you.
Mobile Number: 0917 123 12345